A deposit is required to reserve your African Grey parrot. This deposit secures your chosen bird and removes them from the market for you.

• Full Refund: If you cancel your reservation within 7 days of placing your deposit and before the final payment is made, we will issue a 100% refund of your deposit upon request.

• Partial Refund or Credit: If you cancel after 7 days, your deposit becomes non-refundable. This is because we will have turned away other potential adopters and incurred costs for care during this period. However, in certain extenuating circumstances, we may, at our discretion, offer a partial refund or credit toward a future parrot.

• Holding Fee: In all cases, if the parrot was held exclusively for you and missed other adoption opportunities, a minimum holding fee may be deducted from any refund.

🔁 Full Payment Refunds

If you have paid in full and need to cancel before delivery or pickup, the following policy applies:

• Full Refund: If you cancel within 48 hours of making the full payment, you are eligible for a full refund, minus any non-recoverable costs we have already incurred (e.g., specific vet fees already paid).

• Partial Refund: If you cancel after 48 hours of full payment, your refund will be calculated based on the non-recoverable costs we have incurred to prepare for your parrot’s departure. These costs may include, but are not limited to:

  • Final avian veterinary health certificate

  • Purchase of a specific travel carrier

  • Non-refundable bookings with our IPATA-certified transport partners

  • Administrative fees

📦 After Delivery or Pickup

Once your African Grey parrot has been delivered to you or picked up from our aviary, the adoption fee is non-refundable.

We stand behind the health of our parrots with our Lifetime Support Guarantee. Refunds after transfer of ownership are only considered in the following rare situation:

• 🔬 Health Guarantee Claim: If a serious, genetically-linked health issue is confirmed by a certified avian veterinarian within the timeframe and terms outlined in our separate Health Guarantee document, and a replacement parrot is not possible or desired, we will work with you on a case-by-case basis to determine a fair resolution.

❌ Refunds Are Not Provided For:

• Change of mind or personal circumstances after delivery.

• Allergies discovered within the household after delivery.

• Relocation, housing changes, or lifestyle changes.

• Behavioral challenges, which we provide lifetime support to help you manage.

📩 Have Questions or Need to Request a Refund?

We are here to help. Please contact us directly to discuss your situation.

Email: info@buyafricangreyparrot.com

*Please note: All refund requests must be submitted in writing via email. Refunds may take 7-10 business days to process.*